The Regional Manager of Operations Resorts acts as a property performance liaison and provides direct and timely analysis and feedback to GMs to assist with the success of their operations. Through the use of various financial, labor management and procurement platforms, review financial performance and parity with proforma expectations, tracks forecast, monitors expense management, and manages internal communication with properties. This position guides service execution, sparks innovation, lives and breathes our core values, and creates value and efficiencies as observed.

Planning

• Guides operations, service execution, and P&L management for properties.
• Supports and collaborates with general managers to enhance property performance and manage expenses.
• Analyzes performance, optimizes productivity, and leverages financial systems.
• Assists with P&L reviews, identifying concerns and supporting property teams.
• Leads strategic planning, budgeting, forecasting, and guest/team satisfaction initiatives.
• Provides insights for operational effectiveness and expense management.
• Develops training and strategies to uphold service standards and brand culture.

Execution

• Oversees performance plans, productivity analysis, and best practices.
• Ensures compliance and maximizes financial system benefits.
• Drives quality standards in cleanliness, ambiance, and attention to detail.
• Tracks KPIs to optimize ROI and industry benchmarking.
• Builds relationships to empower teams and enhance guest experiences.
• Mentors teams on guest service, upselling, and operational excellence.
• Conducts property visits to assess and improve operations.
• Reviews guest feedback to enhance satisfaction and loyalty.
• Supports GSS performance and brand compliance (Marriott, Hilton, MGV).

Communication, Inspiration & Training

• Leads knowledge-sharing and best practices across regions.
• Fosters peer-to-peer collaboration.
• Reinforces communication strategies through calls, summits, and meetings.

• 5-7 years of in a hotel operations leadership role for a similar hotel/resort setting
• Bachelor’s degree in Hotel/Resort Management or Business is preferred, not required
• Computer literacy and financial management required

• Track record of excellent performance with quantifiable, measured results

• Proven team leader with a high level of energy and motivation with a proven track record of living the company's core values

• Progressive experience in hospitality that includes rooms and F&B operations
• Business communication skills.

• Results oriented with an emphasis on both individual and team accountability
• Proven ability to resolve guest, supervisor and associate conflicts with ease and efficiency
• Knowledge and experience with Opera a plus

• Read, write, and speak English fluently.
• Present confidence and a professional appearance.
• Willing to travel extensively and embed in properties to analyze performance
• Multi property oversight preferred

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.