The Manager, Strategic Operations will work directly with property and corporate leaders to support the use of key enterprise systems and Davidson processes in direct support of company objectives.  The Manager, Strategic Operations will need to understand hotel and F&B operations to be able to advise on how various solutions will best work within each operation.

• Labor Management & Optimization

  • Serve as a subject matter expert in labor management, with a strong focus on implementing and optimizing labor systems (e.g., Hotel Effectiveness, Labor Manager).

  • Analyze labor data to identify cost-saving opportunities and align labor strategy with business goals.

  • Conduct regular training and support for property leaders on labor tools and best practices.

  • Provide ongoing education and support to new leaders and properties during onboarding.

• System Integration & Reporting

  • Act as the bridge between enterprise systems and property-level execution by connecting and optimizing tools such as Craftable.

  • Collaborate closely with the Enterprise Systems team (Manager and Analysts) to extract, analyze, and distribute data to property leadership teams.

  • Ensure timely and accurate reporting to support property-level decision-making.

• Property Support & Training

  • Work hands-on with property leadership, particularly in Food & Beverage and Procurement, to ensure alignment with labor and system goals.

  • Provide both virtual and in-person support to properties, with approximately 30% travel required.

  • Lead or assist in onboarding and training for newly acquired or managed hotel properties.

• Strategic Projects & Budgeting

  • Dive into labor strategies and property-level performance during the first 90 days, with a focus on quickly understanding and contributing to budgeting processes.

  • Collaborate with Finance leadership and F&B managers to identify and execute strategic labor and cost management initiatives.

• Professional Presence & Growth Mindset

  • Maintain a strong in-office presence while benefiting from a hybrid work schedule.

  • Bring a proactive, self-motivated attitude with a desire for growth and increased responsibility.

  • Be a go-getter who thrives in a fast-paced environment and is comfortable taking ownership without needing constant direction.

• 6+ years of experience in hotel operations, consulting, or related area
• Bachelor’s Degree with a concentration in Business, Hospitality, Finance, or another related field preferred
• Excellent written and verbal communication skills, including ability to communicate across all levels of the organization
• Demonstrated record of managing internal and external projects from inception to successful implementation
• Results-oriented with a strong attention to detail and ability to proactively manage multiple competing responsibilities
• Proficient with Hospitality focused BI Solutions (ie. ProfitSword, HotelEffectiveness, BirchStreet)
• Proficient in MS Excel, Outlook, Word
• Intermediate Proficiency in PowerPoint, SharePoint

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.